Privacy Policy
Privacy Policy
Privacy Policy
Last updated: 14 August 2026
Last updated: 14 August 2026
This Privacy Policy explains how DreamOps handles personal information when you visit our website, purchase our digital productivity and clinic-management templates, or contact us.
1. Who DreamOps is
1. Who DreamOps is
DreamOps is a UK-based digital business that creates and sells downloadable and online productivity templates, including Notion templates and clinic-management templates. For the purposes of applicable UK data-protection law, DreamOps is responsible for the personal information described in this Policy.
DreamOps is a UK-based digital business that creates and sells downloadable and online productivity templates, including Notion templates and clinic-management templates. For the purposes of applicable UK data-protection law, DreamOps is responsible for the personal information described in this Policy.
2. Information we collect
2. Information we collect
We may collect information you provide when you purchase a product, create an account with a service used to access a product, or contact us. This can include your name, email address, order details, communications with us, and any information you choose to include in a support enquiry. We may also receive limited technical and website-related information when you use our website.
We may collect information you provide when you purchase a product, create an account with a service used to access a product, or contact us. This can include your name, email address, order details, communications with us, and any information you choose to include in a support enquiry. We may also receive limited technical and website-related information when you use our website.
3. Payments, orders and product delivery
3. Payments, orders and product delivery
Payments are processed by Stripe. DreamOps does not store full payment-card details. Stripe provides us with information needed to confirm a payment and fulfil an order, such as your name, email address, payment status, and transaction reference. We use the email address provided at checkout to send order confirmations, product-access instructions, and the relevant digital product or supporting files.
Payments are processed by Stripe. DreamOps does not store full payment-card details. Stripe provides us with information needed to confirm a payment and fulfil an order, such as your name, email address, payment status, and transaction reference. We use the email address provided at checkout to send order confirmations, product-access instructions, and the relevant digital product or supporting files.
4. How we use personal information
4. How we use personal information
We use personal information to process and fulfil purchases; deliver access to digital products; respond to enquiries and provide support; maintain records of orders and communications; prevent fraud or misuse; and comply with legal, accounting, or regulatory obligations. We will not use your information for a materially different purpose without telling you where this is required.
We use personal information to process and fulfil purchases; deliver access to digital products; respond to enquiries and provide support; maintain records of orders and communications; prevent fraud or misuse; and comply with legal, accounting, or regulatory obligations. We will not use your information for a materially different purpose without telling you where this is required.
5. Legal bases for processing
5. Legal bases for processing
Where UK data-protection law applies, we process personal information because it is necessary to perform a contract with you or take steps at your request before entering into a contract; to meet legal obligations; for our legitimate interests in operating, protecting, and improving our business; or, where required, with your consent. You may withdraw consent at any time, although this will not affect processing already carried out.
Where UK data-protection law applies, we process personal information because it is necessary to perform a contract with you or take steps at your request before entering into a contract; to meet legal obligations; for our legitimate interests in operating, protecting, and improving our business; or, where required, with your consent. You may withdraw consent at any time, although this will not affect processing already carried out.
6. Service providers and processors
6. Service providers and processors
We use trusted service providers to operate our business and deliver our products. Depending on the service you use, these may include Stripe for payments; Google Workspace and Gmail for communications and product delivery; Make for automation; Notion for digital-product access; Google Drive for supporting files; and Framer for our website. These providers process information on our behalf or as independent controllers in accordance with their own terms and privacy policies.
We use trusted service providers to operate our business and deliver our products. Depending on the service you use, these may include Stripe for payments; Google Workspace and Gmail for communications and product delivery; Make for automation; Notion for digital-product access; Google Drive for supporting files; and Framer for our website. These providers process information on our behalf or as independent controllers in accordance with their own terms and privacy policies.
7. Cookies and website-related data
7. Cookies and website-related data
Our website and service providers may use cookies or similar technologies that are necessary for the website to operate, remember preferences, protect against misuse, or provide basic technical functionality. We do not make claims in this Policy about analytics or advertising technologies unless they are enabled and applicable. You can manage cookies through your browser settings, although some website functions may be affected.
Our website and service providers may use cookies or similar technologies that are necessary for the website to operate, remember preferences, protect against misuse, or provide basic technical functionality. We do not make claims in this Policy about analytics or advertising technologies unless they are enabled and applicable. You can manage cookies through your browser settings, although some website functions may be affected.
8. How long we keep information
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing product access and support, maintaining business records, resolving disputes, and meeting legal or accounting requirements. The appropriate period depends on the nature of the information and the reason we hold it. We may retain anonymised information for longer where it no longer identifies you.
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing product access and support, maintaining business records, resolving disputes, and meeting legal or accounting requirements. The appropriate period depends on the nature of the information and the reason we hold it. We may retain anonymised information for longer where it no longer identifies you.
9. Data security
9. Data security
We take appropriate organisational and technical measures designed to protect personal information from accidental loss, unauthorised access, alteration, disclosure, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your information or a DreamOps account related to you has been compromised.
We take appropriate organisational and technical measures designed to protect personal information from accidental loss, unauthorised access, alteration, disclosure, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your information or a DreamOps account related to you has been compromised.
10. When information may be shared
10. When information may be shared
We may share personal information with our service providers where this is needed to run our business and deliver our products; with professional advisers where necessary; with authorities or other parties where required by law or to protect rights, safety, or security; or in connection with a business reorganisation. We do not sell personal information.
We may share personal information with our service providers where this is needed to run our business and deliver our products; with professional advisers where necessary; with authorities or other parties where required by law or to protect rights, safety, or security; or in connection with a business reorganisation. We do not sell personal information.
11. International data transfers
11. International data transfers
Some of the service providers we use may process information outside the UK. Where this happens, we take appropriate steps to ensure that personal information receives a level of protection consistent with applicable law, such as relying on adequacy regulations, standard contractual clauses, or other recognised safeguards where relevant.
Some of the service providers we use may process information outside the UK. Where this happens, we take appropriate steps to ensure that personal information receives a level of protection consistent with applicable law, such as relying on adequacy regulations, standard contractual clauses, or other recognised safeguards where relevant.
12. Your privacy rights
12. Your privacy rights
Under applicable UK law, you may have rights to request access to your personal information; ask us to correct inaccurate information; request erasure in certain circumstances; restrict or object to processing; request portability where applicable; and withdraw consent where processing is based on consent. These rights are not absolute and may be subject to legal limits. To make a request, please contact us using the details below.
Under applicable UK law, you may have rights to request access to your personal information; ask us to correct inaccurate information; request erasure in certain circumstances; restrict or object to processing; request portability where applicable; and withdraw consent where processing is based on consent. These rights are not absolute and may be subject to legal limits. To make a request, please contact us using the details below.
13. Contact us and raising a concern
13. Contact us and raising a concern
For questions about this Privacy Policy or how DreamOps handles personal information, please contact us at hello@dreamops.co.uk. We would welcome the opportunity to address your concern first. You also have the right to raise a concern with the UK Information Commissioner’s Office at ico.org.uk if you are unhappy with how we have handled your information.
For questions about this Privacy Policy or how DreamOps handles personal information, please contact us at hello@dreamops.co.uk. We would welcome the opportunity to address your concern first. You also have the right to raise a concern with the UK Information Commissioner’s Office at ico.org.uk if you are unhappy with how we have handled your information.
14. Changes to this Privacy Policy
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. The latest version will be published on this page with an updated revision date. We encourage you to review it periodically.
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. The latest version will be published on this page with an updated revision date. We encourage you to review it periodically.
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