Refund Policy
Refund Policy
Refund Policy
Last updated: 14 August 2026
Last updated: 14 August 2026
This Refund Policy explains how DreamOps approaches refunds for digital products, including Notion templates and the DreamOps Patient CRM.
1. Digital products
1. Digital products
DreamOps products are delivered digitally after successful payment. Because customers may receive immediate access to digital content through an email, access page, or download or access link, refunds are generally not available once access or delivery has begun, subject to your statutory rights and applicable UK consumer law.
DreamOps products are delivered digitally after successful payment. Because customers may receive immediate access to digital content through an email, access page, or download or access link, refunds are generally not available once access or delivery has begun, subject to your statutory rights and applicable UK consumer law.
2. When refunds may be considered
2. When refunds may be considered
We may consider a refund where there has been a genuine issue with an order, including where a product is faulty, materially not as described, or where a refund or other remedy is required by applicable consumer law. Nothing in this Policy removes or limits statutory rights or remedies that you may have.
We may consider a refund where there has been a genuine issue with an order, including where a product is faulty, materially not as described, or where a refund or other remedy is required by applicable consumer law. Nothing in this Policy removes or limits statutory rights or remedies that you may have.
3. Duplicate purchases
3. Duplicate purchases
If you believe you have purchased the same product more than once by mistake, please contact us as soon as possible with the email address used at checkout and any available order details. We will review the order and, where appropriate, help resolve a genuine duplicate purchase.
If you believe you have purchased the same product more than once by mistake, please contact us as soon as possible with the email address used at checkout and any available order details. We will review the order and, where appropriate, help resolve a genuine duplicate purchase.
4. Technical issues
4. Technical issues
If you have trouble receiving, duplicating, downloading, or accessing a product, please contact us before requesting a refund. In many cases, access issues can be resolved by resending an order email, restoring an access link, or helping you locate the relevant product resources.
If you have trouble receiving, duplicating, downloading, or accessing a product, please contact us before requesting a refund. In many cases, access issues can be resolved by resending an order email, restoring an access link, or helping you locate the relevant product resources.
5. How to request help
5. How to request help
To help us review your request, please include the email address used at checkout, the product name, your order reference if available, and a short description of the issue. We aim to respond as soon as reasonably practicable.
To help us review your request, please include the email address used at checkout, the product name, your order reference if available, and a short description of the issue. We aim to respond as soon as reasonably practicable.
6. Contact
6. Contact
For help with an order, access issue, duplicate purchase, or refund question, please contact DreamOps at hello@dreamops.co.uk.
For help with an order, access issue, duplicate purchase, or refund question, please contact DreamOps at hello@dreamops.co.uk.
hello@dreamops.co.uk
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